The Question You Should Be Asking Your Commercial Property Manager | HKC Property Consultants

The Question You Should Be Asking Your Commercial Property Manager

commercial property manager using an air conditioning contractor

Commercial property management is all about service – we do the work so you don’t have to.

We’ll manage tenants and proactively maintain the property as if it’s our own – everything will be maintained as good as new and you’ll never have to worry about a thing.

These are the promises that every commercial property manger makes – or should be making – but how well do the promises stand up under scrutiny?

Here’s the thing…

Your commercial property manager may have the best of intentions or even deliver outstanding personal service but if the contractors they use are sub-standard, not only is the property manager failing to deliver, it’s also going to cost you time and money.

Because you’re going to have an irritated tenant whose air conditioning doesn’t work in the middle of a blistering summer’s day or whose plumbing is leaking all over the factory floor and that could jeopardise the entire lease.

Hence the question every landlord should be asking their commercial property manager:

How good are your contractors?

Far too often, commercial property managers fail to use top quality contractors, especially when they’re new to the job in a large commercial property management firm and they ‘inherit’ a contractor from the previous manager.

Insurance, financial probity, reputation, quality, punctuality and service delivery are all crucial factors in deciding which contractors to use, but more often than not, we find that inexperienced property managers just don’t do enough due diligence on suppliers.

At HKC, the very opposite is the case.

We carefully vet all our contractors and take the time to understand their approach, monitor the quality of their work and assess feedback from clients at all times.

From our perspective, managing day to day repairs on a property efficiently and effectively is simply a fundamental of the job – like a musician knowing how to play the scales or a taxi driver having a driver’s licence.

We also keep several suppliers of a given service on our preferred list, each with their own unique skillset and approach – a case of choosing the right contractor for the right job.

As far as HKC is concerned, our contractors are an extension of the HKC brand itself, ambassadors who understand our business and how important it is for us, our landlords and their tenants that the job is done right first time, every time.

Need advice? If you’d like an expert consultation on managing your commercial property, talk to the experts at HKC. Drop into our offices in South Yarra for a cup of coffee and a chat, we’re always happy to help. Call now 03 9078 4794.

Hiona Kristiansson
By: Hiona Kristiansson

Hiona Kristiansson has worked in the commercial property management industry for 20 years and has complete knowledge of the complex legislation governing commercial property leasing and management. Hiona's extensive experience in managing a range of asset classes includes CBD office buildings, industrial warehousing and retail tenancies. She is a Licensed Real Estate Agent and co-founded HKC Property Consultants in a bid to bring a superior level of service to commercial clients (private investors, corporate owners & tenants alike). Having worked both in a consultant role and directly for a major landlord, she has stood on either side of the fence, which gives her a broader perspective and helps achieve positive outcomes for her clients. Find out how Hiona can help you with your commercial or industrial property. Call now for a complementary 30 minute consultation.