Size matters and big is always better, right?
Actually, it’s not always the case.
Certainly when it comes to commercial property management, a boutique agency can not only provide better service, it can save you time and money too.
Let me explain.
You’re a busy landlord with a portfolio of commercial properties and you’ve engaged a commercial property manager to free up your time by handling all the maintenance, insurance, tenant liaison and all the other important tasks that come with managing a property. You meet with a director of a large real estate agency and you like what you hear – they’re saying all the right things about managing cash flow, tenant vacancies and targets for return on investment. The plan looks great on paper and you sign the agreement.
And then, despite all the re-assurances, it doesn’t turn out to be what you were promised.
The director you thought you were going to deal with passed your account on to a junior staff member who was just getting to grips with the job. You explain politely to the junior what was agreed in the plan and revisit some of the specifics of managing your property.
Because the junior is new, mistakes are made along the way. It’s natural, we all have to start somewhere, but one tenant is now in arrears and another has taken you by surprise by giving notice. You’re starting to feel like this customer service you were promised, isn’t quite turning out the way it should have.
And then comes the big one that infuriates all landlords the length and breadth of Melbourne – the junior leaves because they’ve decided to join the merry-go-round of commercial property managers and move on to another big real estate firm. Better job opportunity, career to think about – that kind of thing.
You’re left scratching your head because the director has called you up again (remember him?) to promise you that he has found the perfect commercial property manager for you – a new junior to replace the old one – but THIS TIME, it’s going to work out just fine….
Any of this sounding familiar?
If you’re tired of dealing with the large commercial real estate firms because the service hasn’t been good, mistakes have been made or you’re jaded with the revolving door, then consider giving HKC a call.
With HKC, your commercial property manager is a director of the company, not an employee. That means we manage your commercial property as if it’s our own. You’re not just a number to us – we know our clients and their properties intimately. You’ll never have to explain over and over again at HKC because there’s no revolving door.
Importantly, we pride ourselves on top quality customer service and with over a decade of experience in the industry, we know exactly what to do when faced with a problem. It’s all gets done with maximum efficiency at a competitive price.
Need some advice? Drop by at our premises in South Yarra for a free consultation or give us a call now on 0404 398 663. We’re happy to review your arrangements and offer advice as to how we can help you maximise you returns with better service.
By: Hiona Kristiansson
Hiona Kristiansson has worked in the commercial property management industry for 20 years and has complete knowledge of the complex legislation governing commercial property leasing and management. Hiona's extensive experience in managing a range of asset classes includes CBD office buildings, industrial warehousing and retail tenancies. She is a Licensed Real Estate Agent and co-founded HKC Property Consultants in a bid to bring a superior level of service to commercial clients (private investors, corporate owners & tenants alike). Having worked both in a consultant role and directly for a major landlord, she has stood on either side of the fence, which gives her a broader perspective and helps achieve positive outcomes for her clients. Find out how Hiona can help you with your commercial or industrial property. Call now for a complementary 30 minute consultation.